Frequently Asked Questions
General Questions
What is Panorama?
Panorama is a web-based GPS and fleet management application that enables real-time vehicle tracking, historical movement overview, reporting, routing, and day-to-day fleet operations management.
Which modules does the system include?
The system is organized into several main modules such as Live Tracking, Reports, Fleet Management, Routing, Settings, Help, Messages, and Alerts, with user-based permissions for each module.
Which devices can access Panorama?
Panorama can be accessed from desktop and mobile browsers, and it also supports native applications for Apple iOS and Android devices.
Does the system keep data if the device temporarily loses connection?
Yes. GPS devices can store data locally and send it to the server once the connection is restored, helping prevent the loss of critical tracking information.
Tariff Models
Which tariff models do you offer?
The offer is structured into Basic, Advanced, and Premium tariff models, each with a different level of functionality and access to data depending on customer needs.
What is included in the Basic package?
The Basic package includes live tracking, standard reports, regular upgrades, 24/7 email support, speed monitoring, battery level, manually entered mileage, and GPS data retention for 12 months.
What extra do Advanced and Premium include?
The Advanced package adds onboard computer data reading, fuel level, RFID identification, chat, a report scheduler, and a mobile application. Premium additionally includes alarms, expenses, driver scoring, routing, and work orders.
Can the tariff model be upgraded later?
Yes. The offer allows remote upgrade from a lower to a higher tariff model, with an additional charge for the difference in equipment and service level.
Equipment & Installation
What hardware is used with Panorama?
The offer includes Teltonika FMC150 4G devices, with hardware variations depending on the selected tariff model, along with optional modules for more advanced use cases.
Which additional sensors are available?
The system supports temperature sensors, fuel sensors, door sensors, SOS buttons, and RFID identification for drivers or vehicle users.
Is installation included in the price?
Yes, installation and consumable materials are included for the listed sensors in the offer. For work outside Skopje, additional travel costs per kilometer are applied.
What are the delivery time and warranty terms?
Delivery time is up to 15 days after order confirmation, except for large projects where the timeline is agreed separately. New equipment includes a 24-month warranty and service support for up to 7 years.
Features
What does Live Tracking show?
Live Tracking shows the current vehicle position with updates every few seconds, along with engine status, speed, address, travel direction, driver, fuel, battery level, and other operational parameters.
What reports are available?
Panorama provides summary reports, vehicle-specific reports, analyses, comparisons, and specialized reports, with export options for Excel and PDF, email delivery, and scheduled automatic sending.
Can points of interest and geozones be used?
Yes. The system allows creating and editing points of interest and geographic zones, as well as generating reports about visits and vehicle movement through those areas.
Does Panorama support routing and work orders?
Yes. The Routing module supports assigning work orders and calculating optimal routes by distance and duration, with strong potential for operational and fuel savings.
Access & Support
What kind of technical support is available?
The Basic package includes 24/7 technical support via email, while the higher packages also include telephone support.
Does the system support different access levels?
Yes. Access to modules and information can be restricted and assigned only by administrators or authorized personnel with the appropriate privileges.
Does Panorama support two-factor authentication?
Yes. Two-factor authentication is available in the system as an additional security layer for access to the web platform.
Is there a mobile application and a driver app?
Yes. Panorama supports Apple and Android applications, and the additional modules also include a driver app with routes, chat, navigation, expense entry, and push notifications.
FAQ
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